At Waxing By Sacha your appointments and convenience are of high importance to me. I realise that at times unexpected circumstances may require schedule adjustments. If you need to cancel an appointment, I respectfully require that you provide at least 48hrs notice.
Our Policy:
A cancellation or request to reschedule made less than 24hrs in advance will invoke a cancellation fee. The amount charged will be equal to 100% of the booked services.
Should you arrive more than 15mins late for your appointment, I cannot guarantee that I will provide the service. If I cannot accommodate you, the same cancellation fee will be charged. I will try my best to reschedule your appointment for another time that suits you.
A credit card is required to make an appointment. Cancellation fees will be charged to the card you provide.
In case of a true, unforeseen, and unavoidable emergency, a cancellation fee will be charged, but part or full amount of it may be deducted from your future appointment cost.
I realise that emergencies occur. If you do need to cancel or reschedule your appointment, I simply request that you inform us at least 24hrs in advance. If the booking was made for the same day, we require at least 2 hours’ notice.